CCPA Request

How to Submit A Request:

To make a Request to Know, Request to Delete or Request to Correct, please contact us by either:

• Calling us at: (800) 222-8999,
• Submitting this CCPA Request webform and uploading the Declaration Form, and supporting documents,
• Or submitting in person a paper Request Form, along with the attached Declaration and supporting documents, at any of our branch locations.

Only (1) you or (2) a person authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a request on behalf of your minor child.

You may only make a Request to Know twice within a 12-month period.

A Request to Know, Request to Delete, or Request to Correct must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• To verify your identity, please include the following with your request email or phone call:
  • name,
  • address,
  • date of birth (if applicable),
  • email address,
  • phone number,
  • last 4 of the Social Security Number, or last 4 of the account number (if applicable), and
  • company name (if applicable).
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• If you are submitting a Request to Know specific pieces of personal information, you will need to submit a declaration under the penalty of perjury confirming you are only requesting information about yourself. 

Authorized Agent Requirements:

Before we can respond to a Request to Know, Request to Delete, or Request to Correct submitted by an authorized agent, we need to verify not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent.

If you are authorized to submit a request on behalf of a California resident, please provide the following information:

1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:

• Written permission from the California resident, or
• A valid power of attorney.

2. To verify your identity, please attach copies of the following to your request email:

• Valid Government Issued ID (not expired) AND
• A utility bill, bank statement, or similar documentation to verify your name and address.

3. To verify the identity of the consumer for whom you are submitting the request, please attach the following with your request email:

• name,
• address,
• date of birth (if applicable),
• email address,
• phone number,
• last 4 of the Social Security Number, or last 4 of the account number (if applicable), and
• company name (if applicable).

4. If you are submitting a Request to Know specific pieces of personal information, you will need to submit a declaration under the penalty of perjury signed by the California resident confirming that he/she is making the request on behalf of themselves.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request.